Support

Support

Universal EHR prides itself on providing world-class support to each and every client. You can reach our support staff for quick and efficient solutions at by calling 516.684.9521 or emailing support@UniEHR.com

See what some of our Physician’s Solution® users have to say about us:

“The best thing for me is that when I call, I feel like I have a friend at the company … they’re never bothered … any little glitch is immediately attended to.”

– Dr. Eric Steinberg – Cardiologist, PS user since 2007

“My EMR administrator is a phone call away or a message away. He really responds to my … problems on a timely basis. I haven’t had a situation where I’ve been left in the boondocks – where I don’t know what I’m doing and I can’t get any help. That … makes me feel at ease.”

– Dr. QiLi Li – Obstetrician/Gynecologist, PS user since 2007

“Any time there’s a problem, day or night, 24/7 – I’m in the office sometimes as early as 5:30 in the morning – one phone call and you have a person on the phone. They connect to our computers if there is a problem, and that’s it – it’s done!”

– TJ Hart – Office Manager, OB/GYN

“A major benefit … has been not only the friendliness but the expertise and swiftness of service of the staff. They act professionally, courteously, and in a timely fashion.”

– Dr. Rita Weiss – Hematologist/Oncologist User since 2007

“I talk to my friends … who have other EMR systems with big companies and they just find that it’s very burdensome to get changes made, to get problems fixed. We make a call and within five minutes we have a response and a solution to the problem.”

– Dr. Terry Rifkin – Obstetrician/Gynecologist, PS user since 2005

“We selected PS as our EMR because it was very highly recommended… NextGen was one of the companies that I looked at and I felt that although it was more well-known, I wouldn’t have the response and the personal assistance that I get with PS.”

– Dr. Jeanine Morris-Rush – Obstetrician/Gynecologist, PS user since 2009

“I can reach [the support staff] by phone and communicate with them on the office as well as at home … they’re friendly, knowledgeable, and easy to work with … it makes problem-solving very easy.”

– Dr. Stuart Bedenoff – Obstetrician/Gynecologist, PS user since 2009

“The support is excellent – I can email people, I can message the support staff thru the EMR and I get immediate results”

– Carol Bristmontier – Office Manager, PS user